Privacy Policy

1. General

This Privacy Policy (the "Policy") applies to ArcoVPN and to you, the ArcoVPN user.

• I, we - ArcoVPN is the publisher and operator of the website https://ArcoVPN.com.
• You - references to "you" and other second-person pronouns such as "your" in this Policy mean you as an ArcoVPN user.

This Policy describes how we use information we receive about you when you visit our website, or when you subscribe to or otherwise use our online services. This Policy does not cover any information about you that may be received through third-party channels.

Statement on Applicability and Non-Applicability of the Children's Online Privacy Protection Act:

The Children's Online Privacy Protection Act applies to the online collection of personal information from children under 13. ArcoVPN does not collect any personal information about children under 13. Our website is not directed to children under 13, and we do not authorize children under 13 to access or use our Services. If we discover that a child under 13 has provided personal information to us, we will make every effort to delete such information.

2. Changes to This Policy

This Policy is the latest version as of the "Last modified" date above. We reserve the right to modify or revise this Policy and our other policies and agreements at any time and in any manner. We will post any updates to this Policy on our website. You should check this Policy regularly for changes. If we make any changes to this Policy that materially affect our practices regarding personal information previously collected from you, we will endeavor to provide notice before such changes.

3. Personal Information We Collect

Visitors to our website and Services have several ways to interact with us. Depending on the level of your interaction, we collect different information about you. We collect information about you directly from you and from third parties, and we automatically collect information about you through your use of our website. The types of information collected are as follows:

• Members: Members are users who subscribe to our Services. They will be prompted to provide their name, address, age, telephone number, and other necessary billing information.
• Visitors: We automatically collect the following information from all users and visitors through cookies and other technologies: your domain name; your browser type and operating system; the pages you view; the links you click; your IP address; the length of time you access or use our website; and the referring URL or webpage that referred you to our website. We may combine this information with other information we collect about you, including, where applicable, your username, name, and other personal information. For more information, please see the "Cookies and Other Tracking Mechanisms" section below.

4. Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms, including those designed for mobile applications, to track information about your use of our website. We may combine this information with other personal information we collect from you, and our third-party service providers may do so on our behalf.

• Cookies. Cookies are alphanumeric identifiers that we transfer through your web browser to your device storage for recordkeeping. Some cookies make it easier for you to navigate our website, while others enable a faster login process or allow us to track your activities on our website and Services, including for online advertising purposes.
• Disabling cookies. Most web browsers automatically accept cookies, but if you prefer, you can modify your browser options to block them in the future. The "Help" section of most browser toolbars will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies completely. Visitors to our website who disable cookies will be able to browse certain areas of the site, but some features may not work properly.
• Clear GIFs, pixel tags, and other technologies. Clear GIFs are small graphics with unique identifiers that function similarly to cookies. Unlike cookies, which are stored in device memory, clear GIFs are embedded on webpages. We may use clear GIFs related to our website, also known as web beacons, web bugs, or pixel tags, to track the activities of website visitors and users, help us manage content, and collect statistics about website usage. We and our third-party service providers also use clear GIFs in HTML emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
• Third-party analytics. We use automated devices and applications, such as Google Analytics, to evaluate use of our website. We may also use other analytics methods to evaluate our site. We use these tools to help us improve our Services, performance, and user experience. These entities may use cookies and other tracking technologies to perform their services. To learn more about Google's privacy practices, please see https://www.google.com/policies/privacy/ for Google's policy. You may also download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout to prevent your data from being used by Google Analytics.
• Do Not Track. At this time, our systems do not recognize browser "Do Not Track" requests. However, you can disable certain tracking features described in this section, such as by disabling cookies; you can also opt out of targeted advertising by following the instructions in the "Third-Party Advertising Networks" section.
• Third-party advertising networks. We use third parties, such as online advertisers, to serve ads on third-party websites or other media, such as social networking platforms. This allows us and those third parties to target advertisements for products and services that may interest you. Third-party advertising network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons, including clear GIFs, Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and provide personalized advertising content to you. These third-party cookies and other technologies are governed by each third party's own privacy policy, not this Policy. We may provide these third-party advertisers with information about you, including personal information.

5. How We Use Your Information

We use your information, including your personal information, for the following purposes:

• To provide our Services to you, communicate with you about your use of our Services, respond to your questions, and for other customer service purposes.
• To customize content and information that we may send or display to you, such as showing information about your use of our cloud services, providing location customization, personalized help and instructions, and personalizing your experience while using the website.
• For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotional information, or otherwise contact you about products or information we think may interest you. We may also use what we learn about you to help us advertise our Services on third-party websites.
• To better understand how users access and use our site, both in aggregate and on a personalized basis, to improve our site and Services, respond to user desires and preferences, and for other research and analytics purposes.
• To administer surveys and questionnaires.
• To comply with applicable legal or regulatory obligations, including as part of a judicial process; to respond to subpoenas or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or government agencies.
• To protect the safety, rights, property, or security of ArcoVPN, our Services, any third party, or the public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activities that ArcoVPN, in its sole judgment, believes may be or may constitute illegal or unethical activity; to use as evidence in litigation; to conduct audits; and to enforce this Policy, our Acceptable Use Policy, and our Terms of Service.

6. Disclosure of Personal Information

We may share your information, including personal information, as described below:

• Affiliates. We may disclose the information we collect to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Policy.
• Service providers. We may disclose the information we collect to third-party vendors, service providers, or agents who perform functions on our behalf.

We also disclose information in the following circumstances:

• Business transfers. If we are or may be acquired by or merged with another company, if any of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected to another company.
• Responding to legal process. To comply with the law, judicial process, court orders, or other legal process, such as responding to a court order or subpoena, we may also disclose information we have collected about you.
• Protecting us and others. We may disclose information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone's safety, violations of our Terms of Service, Acceptable Use Policy, or this Policy, or as evidence in litigation involving ArcoVPN.

7. Protection of Personal Information

When you access ArcoVPN online Services, encryption technologies such as Transport Layer Security (TLS) will be used to protect your personal information during transmission. Your data at ArcoVPN will be stored in encrypted form on servers with limited access permissions to prevent unauthorized access.

All of our employees protect your privacy in strict accordance with our privacy policy and security guidelines when handling your personal information.

We will not provide any information for internet censorship purposes to relevant authorities in mainland China unless those legal provisions are recognized in the laws of most sovereign countries in the world or have comparable precedents.

8. Retention of Personal Information

ArcoVPN will retain your personal information and modification history for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or regulation.

After your personal information is shared with third parties for security and anti-fraud/anti-abuse purposes, its retention period is determined by those third parties.

If you delete your ArcoVPN account, personal information related to you will be completely cleared.

9. Security of Your Information

We have taken reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we take measures, including data encryption, to protect the transmission of sensitive user information. Nevertheless, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. We take reasonable measures to prevent such security breaches, but given the sophistication of cybercriminals, we cannot guarantee that our security is 100% breach-proof. Although we take reasonable security measures, you still bear the risk of such data breaches.

10. Communications from Us

We may send you periodic announcements, including details about our existing and new plans. You can unsubscribe from these announcements using the unsubscribe button at the bottom of the profile page in your user center. If you unsubscribe from these marketing emails, you may still receive system notices and other information specifically related to your account.

11. How to Access or Modify Your Information

We provide members with the opportunity to modify their personal information. To access or modify your personal information, sign in to the user center and open the profile page to view or change it. The URL is: https://ArcoVPN.com/

12. Your Feedback on Our Privacy Policy

If you have any questions about this Policy or the practices described here, please use the contact page to contact us.