Frequently asked questions about ArcoVPN services

No. We cannot determine whether content transferred using BitTorrent violates its End User License Agreement (EULA) or the Digital Millennium Copyright Act (DMCA), so BitTorrent is strictly prohibited on the ArcoVPN network.

Some applications and game launchers also use BitTorrent to accelerate downloads. Disconnect from ArcoVPN before using software that may use BitTorrent to avoid having your activity flagged by mistake.

BitTorrent also consumes substantial server resources, which violates our fair use principles.

Yes. You may use your ArcoVPN subscription for gaming, but our service is not optimized for games, so you may not get the best experience. During peak hours, you may encounter high latency, jitter, or packet loss. These issues generally do not affect web browsing, streaming, or downloads, but they can significantly affect games that require real-time responses.

No. Using your subscription for any automated program, including web crawlers, bots, artificial intelligence, or automated trading, is prohibited because it violates our fair use principles.

ArcoVPN subscriptions are for human use only.

When using your ArcoVPN subscription to access websites or other resources, you must comply with the laws and regulations of the country or region where the access point is located. You may not use ArcoVPN to access websites or resources that promote political extremism, cults, or terrorism, contain child sexual abuse material, or contain other material that is criminalized in most countries.

Registration is only available in the client.

1. Download and install the ArcoVPN client.Go to the download page
2. Open the client, choose “Create account” on the sign-in screen, enter your email and password, and request an email verification code.
3. Enter the email verification code and submit the form. Once registered, you can use the same account to sign in to the website user center.

Each account can sign in on up to 3 devices. First, open the user center. Under “My devices”, open an old device you no longer use and select “Remove this device”.

After removing it, sign in again in the client on your new device.

If you forgot your password, open the ArcoVPN client and choose “Forgot password” on the sign-in screen. Use your registered email to receive a verification code and reset your password. Password reset is not available in the website user center.

If you forgot your registered email address, contact our support team through online support or a ticket under “Help & Feedback” in the app so we can help verify your account.

You can delete your account yourself in the app: in the iOS app go to “Profile → Help & Feedback”, and in the desktop app go to “Settings → Account & Security”, then choose “Delete Account” and verify your identity when prompted. If you cannot delete it yourself, contact online support.

Deleting your account permanently removes your account and related data, including active subscriptions and any remaining account balance. This cannot be undone, so please confirm carefully before proceeding.

Your account balance can be used to renew or purchase subscriptions. It cannot be withdrawn, including to PayPal, Alipay, WeChat, or other payment methods.

To prevent abuse, we do not offer cash refunds. You can request, through online support or a support ticket in the app, that the unused portion of your current subscription be credited to your account balance on a pro-rata basis.